By using or any other website owned or operated by Avon Cosmetics Ltd ('Avon website'), you agree to be bound by these Terms and Conditions of use. If you do not agree with this policy, please do not use the Avon website. We reserve the right to change these Terms and Conditions, in whole or in part, at any time with or without notice. You should always check these Terms and Conditions prior to using the Avon website. Your continued use of the Avon website following the posting of changes to these Terms and Conditions will signify your acceptance of those changes.

Restricted uses

The Avon website is owned and operated by Avon Cosmetics Ltd (referred to as 'AVON', 'we', 'us' and 'our'). The contents of the Avon website are copyrighted under UK copyright and may also be copyrighted under the laws of other countries. Except as stated herein, none of the material on the Avon website may be copied, reproduced, distributed, republished, uploaded, displayed, posted or transmitted in any way whatsoever. However, you may download material for your own personal, non-commercial use. This is provided that you agree to abide by any copyright notice or other restrictions contained in any material included in or accessed through the Avon website and include any author attribution, copyright or trademark notice or restriction in any such material that you download. You may not use such downloaded material for any commercial purpose. Modification of the materials or use of the materials for any other purpose is a violation of Avon's copyright and other proprietary rights. 'Avon' and the other Avon trademarks, trade names, service marks and logos appearing in the Avon website are proprietary trademarks of Avon Products, Inc. and any of its subsidiaries. The use of any of our trademarks or any other content on the Avon website, except as expressly provided in these Terms and Conditions of Use, is strictly prohibited.

Bulletin board and e-mail

Avon may offer features such as bulletin boards or e-mail functions as part of the Avon website (referred to as 'Interactive Medium'). You may not submit any material that is unlawful, harmful, harassing, threatening, abusive, hateful, libellous, defamatory, obscene, pornographic, profane, vulgar, indecent, sexually explicit or otherwise objectionable that would constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable law. Please do not submit any material that is protected by copyright, patent, or other proprietary right without obtaining permission of the copyright or patent owner or right-holder. The Interactive Medium shall not be used for any commercial purposes. You will not submit any material to solicit funds or to promote, advertise, or solicit the sale of any goods or services. You are expressly prohibited from soliciting other guests of the Avon website to become members of any commercial online service or other organisation. Any information or material submitted by you to the Avon website through the Interactive Medium will be deemed non-proprietary and non-confidential, and may be used by Avon without restriction. Without limiting the foregoing, by offering any information or material through the Avon website (e.g. through chat, bulletin boards, e-mail, contests or otherwise), you grant to Avon the worldwide, perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, edit, publish, make derivative works from and distribute such information or materials in any and all forms and media, now or hereafter discovered. Notwithstanding the foregoing, all personal data (e.g. name, address and telephone number) provided to Avon will be handled in accordance with Avon's Security and Privacy Statement. We reserve the right, in our sole discretion, to edit any submission, and to choose to include or not include such submission in the Interactive Medium. The Interactive Medium includes the opinions, statements and other content of third parties. We are not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. Any opinions, statements or other content expressed by third parties are those of such third parties and not of Avon. Avon does not endorse any such opinion, statement or other material posted on or accessible through the Interactive Medium.

Intended audience

Unless otherwise specified, the materials in the site are presented solely for the purpose of promoting products available in the United Kingdom. Avon controls and operates this website from its offices located in the United Kingdom. Avon makes no representation that materials contained in this website are appropriate or available for use in other locations. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.


The Avon website is provided 'as is' without warranties of any kind, either express or implied, including, but not limited to, implied warranties of title, satisfactory quality and fitness for a particular purpose. Avon makes no representation or warranty as to the accuracy, reliability, timeliness or completeness of any material on or accessible through the Avon website. Any reliance on or use of such material shall be at your sole risk. Avon makes no representation or warranty that the Avon website will be available on a timely basis or will be uninterrupted or error free, that defects will be corrected, or that the Avon website or the servers that makes them available are free of viruses or other harmful components. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Avon are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you by email. You will be informed of the correct price of the goods and we will confirm whether the item is still available to purchase. If the incorrect item forms your entire order, we will cancel your order and refund all monies paid (including the delivery charge). If there are other goods in your order, we will cancel the incorrect item only and process your remaining order in the normal way. If you wish to purchase the incorrect item at its correct price, then you will have to go back on our website and place a new order.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Avon howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Hyperlinks to or from other sites

Avon is not affiliated or associated with sponsors or producers of any third-party websites that hyperlink to or from the Avon websites. We explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Avon websites from such third parties. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from the Avon websites, since these third-party sites are owned and operated by independent retailers. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party.

Limitation of liability

Avon is under a legal duty to supply goods that are in conformity with the contract. In no event shall Avon be liable for any incidental, indirect, loss of profit, special or consequential damages, arising out of the use of or inability to use the Avon website, even if Avon or an Avon authorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Avon's total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you, if any, for using or accessing this site.


You will indemnify and hold Avon, and its subsidiaries, affiliates, directors, officers, agents, contractors or other partners, and employees, harmless from and against any claim or demand, including reasonable professional advisor's fees, made by any third party due to or arising out of material or information you submit, post to or transmit through a Interactive Medium, your use of the Avon website, your connection to the Avon website, your violation of the Terms and Conditions of Use, or your violation of any rights of another.


These Terms and Conditions of Use shall be governed by and construed in accordance with English law, without regard to its conflicts of laws principles. You agree that any lawsuit arising out of or relating to these Terms and Conditions of Use shall be filed only in the courts located in England and you hereby consent and submit to the jurisdiction of such courts for the purposes of litigating any such lawsuit. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

Acceptance of orders

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. Avon reserves the right to remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you. If we are unable to supply you with a product, for any reason, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.


Before your order can be accepted the debit or credit card details you give to us will be validated. Payment will be debited to your account before dispatch of your order. We accept payment by most debit or credit cards (see the How to Shop page for more details). All cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment we will not be liable for delay or non-delivery.


Avon has taken care to ensure prices shown in the Shop Online section of the website are accurate. However, prices may change from time to time. In the event of an incorrect price, promotion or offer, Avon reserves the right to rectify such error in a reasonable and timely manner. Prices shown include VAT, where applicable.

Your right to cancel

The Avon guarantee offers a 100% satisfaction promise, so if you don't like any of your purchases for whatever reason, simply return them within 28 days and we'll give you a replacement or your money back (special terms apply to certain products). The Avon guarantee is in addition to your statutory rights (see below) and provides you with the right of cancellation and withdrawal from the contract. Products can be returned free of charge (see our Returns Policy for details).

In addition to the rights granted by Avon above, you have a statutory right to cancel your order at any stage after acceptance of your order by Avon, and up to 14 days after receipt. Please note, this right to cancel does not apply to items which are unsuitable for return due to health protection or hygiene reasons, if they become unsealed after delivery (unless they are faulty). If you wish to cancel your order in accordance with your statutory rights, complete the form found on the Returns Policy page and send it via email to or by post to Sales Service Centre, Avon Cosmetics Limited, Earlstrees Road, Corby, Northamptonshire, NN17 4AZ. Alternatively, if you have already received the items, just follow the returns process set out on that page.

Registered office

Avon Cosmetics Ltd.
Nunn Mills Road
Registered number: 592235